Questions?

Regarding Lawn Care

Will the treatments be performed in case of rain?

Our technicians know which products can be applied in the rain or not. Therefore, some visits cannot be performed in the rain but will be postponed in the following days.

Should I water the lawn after the treatments?

Yes, according to the recommendations of our technician and to the products used. You will find the service report in your email box, as well as a small card planted in your lawn.

How high is it recommended to mow my lawn?

We recommend mowing the lawn to 3 inches in the summer. Also, we do not recommend to mow the lawn during heat waves.

Do you use products that have a reduced impact on the environment?

Yes. Paysaco offers all its customers an organic herbicide, even in municipalities that do not require it. In fact, Paysaco always favors eco-friendly products. We use regulatory insecticides in each of the municipalities served. We invite you to look at the card left by the technician on your lawn for more information.

My land is equipped with an irrigation system, how do you avoid damaging it during mechanical aeration?

We invite you to identify the heads of your irrigation system a few days before the visit of our team. Even if our technicians are very careful, this can avoid unfortunate incidents. The pipes, on the other hand, are buried deep enough in the ground not to be affected by the passage of our aerators.

Is it possible to withdraw one of the visits included in the 360º lawn care package?

No. All the services offered in the package are complementary and essential to obtain optimal results for your lawn. But you can unsubscribe at any time and visits not performed will not be charged. You can also opt for À la carte services.

Is it possible to add a service that is not included in the 360º lawn care package?

We believe that our 360º package covers all your needs. However, you will be able to complete the offer with a few services when you subscribe online.

Is it possible to subscribe to the 360º package once the summer season has started?

Yes, you can select the 360º package at any time during the season. You will only be charged for visits made. In addition, the following year, you will be subscribed to the package and will benefit from all the visits.

Will I be notified in advance of your arrival?

No. We invite you to refer to our schedule of visits available on the website. However, you will receive a service report from our technician after each visit.

What is the accepted method of payment?

You must register your payment method when creating your account. Accepted payment methods are VISA, MasterCard, VISA Debit and MasterCard Debit.

How can I change my credit card on file?

You can easily and securely change your card number by logging into your customer account, under the Methods of Payment section.

When will my credit card be charged for the amount due?

No deposit or prepayment is taken on your card before the service. Your card will be debited of the amount of the visit, once the service has been performed. Most often, it is the next business day.

Regarding hedge, shrubs and conifer trimming

Will the work be performed in case of rain?

Our teams often work during light rain or scattered showers. However, the schedule is subject to change in the event of heavy rain or thunderstorms.

Do I need to be present during the work?

Our teams are independent with the work order. All you have to do is leave your fence unlocked or give us your backyard access information. Make sure you are present only if you want to give instructions to our team leader. You can also give your instructions by e-mail or telephone.

How often is it recommended to trim a cedar hedge?

Hedge trimming should be done annually, between April and October. This preserves its size, allows light to penetrate and makes the foliage denser.

Is it recommended to apply a fertilizer to help the growth of cedar hedges?

Yes, a fertilizer can be applied once a year, to help young and growing hedges and mature and sparse hedges. Paysaco uses a 5- to 6-month controlled-release granular fertilizer designed specifically for hedges, trees and shrubs. This fertilizer can not be found in big box stores.

How do you dispose of cedar scraps?

The foliage is transformed into cedar essential oil, useful to the pharmaceutical and cosmetic industries. The branches are turned into mulch and composted.

How much can trimming a cedar hedge cost?

Several factors influence the cost of a cedar hedge trim. The cost varies according to the dimensions of the hedge: its height, length, width, etc., but also according to the configuration of your yard and the obstacles that litter the hedge. Our estimator visits you quickly and free of charge to evaluate the workload and give you an quote.

Do you offer tree pruning service?

No. We specialize only in hedges, shrubs and conifers trimming as well as in lawn care treatments.

Is it possible to postpone or advance the period initially chosen for the service?

Yes. We ask that you notify us at least 3 working days in advance of any cancellation or postponement.

Will I be notified in advance of the date of the work?

Yes. We send a confirmation email informing you that our team will come within the next 10 business days to complete the work. If you want more details about the team’s arrival, you can contact us at 1-833-PAYSACO or by email at info@paysaco.com upon reception of the email.

What is the accepted method of payment?

You must register your method of payment when booking your service. Accepted payment methods are VISA, MasterCard, VISA Debit and MasterCard Debit.

How can I change my credit card on file?

You can easily and securely change your card number by logging into your customer account, under the Methods of Payment section.

When will my credit card be charged for the amount due?

No deposit or prepayment is taken on your card before the service. Your card will be debited of the amount due, once the service has been performed. Most often, it is the next business day.

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